The service must openly publish plans and reports and other information related to its progress.
Why is it important?
If we openly communicate what we are doing and planning this gives better insight and we can learn from each other. It also means we become visible to people working on similar things and can have (unexpected) input, support and cooperation within the library, TU Delft wide and even broader. This does not mean you have to publish everything, especially if there is sensitive private information. But even communicating failure, and steps taken to improve services, can create trust and loyalty.
What to do?
- Identify what plans and reports and other information related to its progress the service should publish, with a minimum requirement of a yearly plan and report.
- Decide which channels to use to publish (eg via a blog), and set up a schedule to determine when you publish