Service Standards

These are the key standards for a service delivered by TU Delft Library. By the end of the TU Delft Library’s Digital Service Programme in 2024 (or earlier), each service will have embedded each of these standards.

1. Name a responsible owner

2. Have a clear, distinct purpose, understandable to users

3. Use consistent branding, aligned with the TU Delft style

4. Be simple to use

5. Use clear language

6. Be (technically) reliable

7. Define success. Publish metrics

8. Get regular user feedback to improve your service

9. Be responsive to user feedback.

10. Openly publish plans, reports, successes and failures.

11. Always respect users’ privacy.

12. Have a permanent, clear web address.

1. Name a responsible owner​

2. Have a clear, distinct purpose, understandable to users​

3. Use consistent branding, aligned with the TU Delft style​

4. Be simple to use​