Author: Service Design Team

Join Our Collaboration: Making Research Services Easier to Find

This September, we’re kicking off our new project, “Making Research Services Easier to Find,” and we’re looking for collaborators!   What is the project about?   Problem: Gaps Between Research Services and Researchers Despite the range of services available at TU Delft, there’s a significant disconnect between what is offered and what researchers know or..

Read more

Service Design Session with the MT, January 12 – Defining Strategic Direction for the Service Design Activities 2023

A session with MT took place at the beginning of the new year to align the strategic direction for 2023. At the session we gathered their inputs on the following 3 subjects: 1.Finalizing User Journey Framework Figure 1. The MT were fine-tuning the user journey framework Figure 2. The final version of the User Journey..

Read more

Service Design Day November 15th, 2022

At the Service Design day of the TU Delft Library multi-disciplinary participants, crossing functions, crossing teams engaged with service design. Management, team heads and service owners, each brought in his/her super power (e.g. The Talisman: help students find study material, Lady Chatterbox: translating dreams into language, The Clarifier,: never afraid to ask dumb questions, Musselman:..

Read more