A session with MT took place at the beginning of the new year to align the strategic direction for 2023. At the session we gathered their inputs on the following 3 subjects: 1.Finalizing User Journey Framework Figure 1. The MT were fine-tuning the user journey framework Figure 2. The final version of the User Journey..
Author: Service Design Team
At the Service Design day of the TU Delft Library multi-disciplinary participants, crossing functions, crossing teams engaged with service design. Management, team heads and service owners, each brought in his/her super power (e.g. The Talisman: help students find study material, Lady Chatterbox: translating dreams into language, The Clarifier,: never afraid to ask dumb questions, Musselman:..
The new service design team kicked-off in the summer of 2022. We help the library to see their services from the customer point of view, balancing the needs of customers and that of the organization to create a friendly and quality service experience. Our approach is rooted in human-centered-design, following the double diamond model* we..