A quick review of the current position of TU Delft Library’s Digital Service Programme, as of summer 2023 A non video version of the slides is also available
At the beginning of this year, two workshops took place with library staff to discuss the future of the TU Delft Library website(s) and to gain insight into the usage and needs of the users. The aim of these workshops was to inform staff of the work on the TU Delft Library website project and..
A session with MT took place at the beginning of the new year to align the strategic direction for 2023. At the session we gathered their inputs on the following 3 subjects: 1.Finalizing User Journey Framework Figure 1. The MT were fine-tuning the user journey framework Figure 2. The final version of the User Journey..
At the Service Design day of the TU Delft Library multi-disciplinary participants, crossing functions, crossing teams engaged with service design. Management, team heads and service owners, each brought in his/her super power (e.g. The Talisman: help students find study material, Lady Chatterbox: translating dreams into language, The Clarifier,: never afraid to ask dumb questions, Musselman:..
Time for quick update as we reach the summer period of 2022. 1. Service Design Projects Service Definition Project – completed – See public list of services Building Service Standards – completed – 12 service standards published Nominated Services – ongoing – see list of 10 services 2…
The Digital Services Programme is broken into five streams, plus the Innovation Funnel. This Google slideshow gives an update on progress as of November 2021
The budget for the Digital Services Programme was approved by the College van Bestuur on 26 October 2021. Role Project Stream 2022 2023 2024 1. Programme Officer General € 65 € 65 € 65 2. Project Manager *2 General €160 €160 €160 3. Service Renewal Service Design € 150 € 175 € 200 4. Website..
Following discussion and a presentation by Irene Haslinger and Alastair Dunning, the TU Delft College van Bestuur approved the plans for the Digital Services Programme. A full programme description (called Terms of Reference) is to be presented in the autumn. An online version of the presentation is available here.