The new service design team kicked-off in the summer of 2022. We help the library to see their services from the customer point of view, balancing the needs of customers and that of the organization to create a friendly and quality service experience. Our approach is rooted in human-centered-design, following the double diamond model* we..
Time for quick update as we reach the summer period of 2022. 1. Service Design Projects Service Definition Project – completed – See public list of services Building Service Standards – completed – 12 service standards published Nominated Services – ongoing – see list of 10 services 2…
Where are we now with the Service Standards part of the Digital Service Programme? We now have a public list (link to Google spreadsheet) of all the services the library runs, and also in-progress private list with responsible owners for each service. (Link to OneDrive spreadsheet) We have published version of the Service Standards,..
As part of the Digital Services Programme, three new positions are being advertised. Closing date is 28 February 2022 User Experience Officer Contribute to world-class education and research as User Experience Officer at TU Delft Library. Your UX-enhancing changes will help students, researchers and university teachers fully benefit from our library’s services and vast repository..
The Digital Services Programme is broken into five streams, plus the Innovation Funnel. This Google slideshow gives an update on progress as of November 2021
The budget for the Digital Services Programme was approved by the College van Bestuur on 26 October 2021. Role Project Stream 2022 2023 2024 1. Programme Officer General € 65 € 65 € 65 2. Project Manager *2 General €160 €160 €160 3. Service Renewal Service Design € 150 € 175 € 200 4. Website..
Brainstorming sessions held as part of our ‘rethinking the repository’ project quickly landed on the importance of thinking about (digital) collections as a way to structure the requirements for a new repository. For each different digital format that we as a library collect or manage (eg., research articles, masters’ theses, recordings of lectures, digitised special..
Various topics were discussed in the light of the original blogpost Hosting on behalf of others There was a strong recommendation to avoid hosting content from external (ie non TU Delft) parties via the repository. There had been previous arrangements to host content purchased by faculties, or owned by third parties – this had led..
TU Delft Library recently held the first brainstorm meeting to rethink the Library Repository. While the initial theme of the discussion was the repository, the conversation quickly moved away from the repository and focussed more on the content contained within them. To think about a repository infrastructure first needs thinking about (digital) collections. What collections..
One of the key parts of the Digital Service Programme is to update the strategic direction and technical infrastructure of the TU Delft Library Repository. The current repository infrastructure serves many functions. Based on Islandora, along with various other components, it acts a mechanism for searching and downloading Green Open Access research articles, doctoral theses,..